Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website, mobile applications, and other digital services operated by Dragon Arts s.r.o. ("we", "us", or "our"), collectively referred to as the "Services."

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use our Services.

These Terms apply to:

• Our official website
• Our mobile applications
• Our desktop applications
• Our console applications
• Any other software, games, or digital services operated by us, including any updates, patches, replacements, or successor versions
• Any related online services, features, or content we provide

This list is not exhaustive and may include additional services we release or operate in the future. Some provisions of these Terms apply only to specific Services or features and will be clearly indicated where applicable.

These Terms should be read together with our Privacy Policy, which explains how we collect, use, and protect personal information when you use our Services.

2. Definitions

For the purposes of these Terms, the following definitions apply:

Company

"Company", "we", "us", or "our" means Dragon Arts s.r.o.

Services

Means our website, mobile applications, desktop and console applications (where available), and any other digital services operated by Dragon Arts s.r.o. that reference these Terms.

User

"User", "you", or "your" means any individual or entity that accesses or uses the Services.

Account

Means a user account created or authenticated through supported third-party authentication providers or other account systems used to access certain features of the Services.

Content

Means all software, games, applications, graphics, artwork, text, audio, video, music, code, designs, interfaces, and other materials made available through the Services.

User Content

Means any content created, uploaded, submitted, generated, or otherwise provided by a User while using the Services, including gameplay-related content where applicable.

Third-Party Services

Means products, platforms, software development kits (SDKs), websites, or services operated by entities other than Dragon Arts s.r.o. that may be integrated with or used by the Services.

Terms

Means these Terms of Service, including any future amendments or updates.

3. Acceptance of Terms

By accessing, downloading, installing, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

If you do not agree to these Terms, you must not access or use the Services.

You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations in your jurisdiction.

If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, the terms "you" and "your" refer to both you and the entity you represent.

Certain Services or features may be subject to additional terms, policies, or guidelines. Where applicable, those additional terms form part of these Terms and will apply to your use of the relevant Service or feature.

4. Eligibility

You must be at least the minimum age required to use the Services in your country of residence. We may rely on platform age classification and do not independently verify age in all cases. If you are under the age of legal majority, you may only use the Services with the consent and supervision of a parent or legal guardian.

By using the Services, you represent and warrant that you meet the applicable age requirements and have the legal capacity to enter into these Terms.

We do not knowingly permit children below the minimum applicable age to create accounts or use features of the Services where such use is restricted by applicable law or platform policies.

Certain features of the Services may be subject to additional age restrictions or requirements imposed by third-party platform providers or applicable laws.

If we become aware that a user does not meet the applicable eligibility requirements, we may suspend or terminate access to the Services.

5. License to Use Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services for personal, non-commercial purposes, including for gameplay and content creation (e.g. streaming, videos).

This license is provided solely to allow you to use the Services as intended and does not grant you any ownership rights in the Services or any content made available through them.

You agree not to:

• copy, modify, distribute, sell, lease, or otherwise exploit any part of the Services
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services, except where prohibited by law
• bypass, disable, or interfere with security or technical protection systems
• use the Services for unlawful, fraudulent, or harmful purposes

All rights not expressly granted are reserved by Dragon Arts s.r.o. and its licensors.

6. Platform-Specific Terms

Our Services may be made available through different platforms and distribution channels.

Each platform may have its own technical requirements, account systems, payment processing methods, and usage rules. Your use of the Services may therefore also be subject to the terms and policies of the relevant platform provider.

6.1 Website

Our website is provided for informational purposes and to allow users to learn more about our Services and contact us.

The website does not require user registration, account creation, or authentication, and does not provide access to the functional features of our mobile or other applications.

We may use third-party services such as analytics tools to understand general website usage and improve performance. These services operate under their own terms and privacy policies.

Our website may contain links to third-party websites, including app stores, social media platforms, or other external services. We are not responsible for the content, availability, or practices of these third-party websites, and your use of such websites is subject to their own terms and policies.

Access to and use of the website is provided on an “as is” and “as available” basis, without any guarantees regarding availability, accuracy, or uninterrupted access.

6.2 Mobile Applications

This section applies to all mobile applications operated by Dragon Arts s.r.o. ("Apps") available on platforms such as Google Play and the Apple App Store.

Our Apps may rely on third-party platform services and software development kits (SDKs) to provide core functionality, including authentication, cloud saving, analytics, crash reporting, advertising, and in-app purchases. These services may be operated by providers such as Google, Apple, Firebase, and LevelPlay, and are subject to their own terms and privacy policies.

By using our Apps, you acknowledge that certain features depend on these third-party services and platform providers, and that their availability and functionality may affect the operation of the Apps.

The following sections describe the rules, rights, and conditions that apply specifically to your use of our mobile applications.

6.2.1 Access & Account Systems

Some features of the Services may require you to sign in using a combination of platform-provided authentication services and our backend authentication system.

Platform-level authentication may be provided by third-party services such as Google Play Games Services on Android or Apple Game Center on iOS.

In addition, our Services use Firebase Authentication to create and manage a user session within our system and to enable access to certain features.

You are responsible for maintaining the confidentiality and security of your account and for all activities that occur under your account.

We do not store or manage password credentials directly. Authentication is handled by the respective third-party providers in accordance with their own terms and privacy policies.

You agree to provide accurate and up-to-date information when using the Services and to keep your account information up to date where applicable.

You may not share, transfer, or sell your account or access credentials to any other person or entity without our prior written consent.

We reserve the right to suspend, restrict, or permanently block your access to the Services at our discretion, including in cases where you violate these Terms, engage in fraudulent, abusive, or harmful behavior, or where such action is necessary for security, legal, or operational reasons.

Where applicable, we may block or invalidate associated user identifiers or authentication records used to access the Services (including those managed through Firebase Authentication or similar third-party authentication systems), in order to prevent further access to the Services.

You acknowledge that such measures may result in loss of access to your account, progress, or any content associated with it, and that access may not be recoverable.

If you believe your account has been compromised, you should use the recovery tools provided by the relevant platform provider or contact us for assistance where applicable.

6.2.2 Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services in any way that could damage, disable, overburden, or impair the Services or interfere with any other user’s use of the Services.

In particular, you agree that you will not:

• use the Services for any unlawful, fraudulent, or malicious purpose
• engage in cheating, hacking, exploiting bugs, glitches, or unintended behavior in the Services
• reverse engineer, decompile, modify, or create derivative works of the Services, except where permitted by applicable law
• use bots, scripts, automation tools, or other unauthorized methods to access or interact with the Services
• interfere with or disrupt the integrity, performance, or security of the Services, including any servers, systems, or networks connected to the Services
• attempt to bypass, disable, or interfere with any security measures, account restrictions, or technical limitations
• manipulate, exploit, or fraudulently use advertisements, in-app purchases, or any other monetization systems
• engage in any activity intended to artificially generate impressions, clicks, purchases, or rewards
• use the Services to transmit harmful, abusive, or otherwise objectionable content
• impersonate any person or entity or misrepresent your affiliation with any person or entity
• use the Services in a way that violates applicable laws or regulations

We reserve the right to restrict, suspend, or terminate access to the Services if you violate this Acceptable Use section or if we reasonably suspect such violations.

6.2.3 User-Generated Content

Some features of the Services may allow you to create, generate, upload, or otherwise provide content, including but not limited to gameplay content, in-app generated outputs, and photos imported or captured within the Services ("User-Generated Content").

You retain all rights to any User-Generated Content that you create or provide through the Services.

By using the Services, you grant us a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, host, store, reproduce, modify, adapt, process, and display your User-Generated Content solely for the purposes of operating, providing, maintaining, and improving the Services. This includes enabling cloud saving, synchronization, and optional third-party storage features where applicable.

Where you choose to store or export User-Generated Content to third-party services (such as your personal Google Drive), you acknowledge that such content is stored under your control and subject to the terms and privacy policies of those third-party providers.

You are solely responsible for the User-Generated Content you create or provide and agree that you will not create, upload, or generate content that:

• violates any applicable laws or regulations
• infringes the rights of any third party, including intellectual property rights
• is unlawful, harmful, offensive, or otherwise objectionable

We do not monitor all User-Generated Content but reserve the right to remove, restrict, or disable access to any content that violates these Terms or may otherwise harm the Services or other users.

6.2.4 In-App Purchases

The Services may include optional in-app purchases of digital content, features, or subscriptions. All purchases are processed by third-party platform providers, such as Google Play on Android and Apple App Store on iOS. We do not collect or store your payment card or banking information.

When you make a purchase, you receive a limited, non-transferable, revocable license to access the purchased digital content or features within the Services. Purchases do not grant ownership of any part of the Services.

Certain purchases may be linked to your platform account and can typically be restored using the same platform account on supported devices, in accordance with the policies of the respective platform provider. Non-consumable purchases may be restored via the platform’s official “restore purchases” functionality

Consumable purchases are tied to your active account and are generally not restorable after being used or after account deletion.

Refunds, cancellations, and billing disputes are handled directly by the respective platform provider (Google Play or Apple). We do not control or process refund decisions.

In certain cases, where a verified purchase has not been correctly delivered or a technical issue has prevented access to purchased content, we may provide a manual entitlement correction or in-app compensation. This may be delivered through backend systems and is linked to your user account.

Such compensation is provided at our discretion as a service recovery measure and does not replace or modify the official refund process of the platform providers.

We may receive limited transaction-related information from platform providers, such as purchase status, product identifiers, and transaction events. This information may be used to validate purchases, restore access, prevent fraud, and support users in case of technical issues.

In some cases, we may log purchase-related events through analytics services (such as Firebase Analytics) to help diagnose issues, improve purchase reliability, and assist with customer support.

6.2.5 Advertisements & Third-Party Services

The Mobile Applications may display advertisements provided through third-party advertising and mediation platforms. We use LevelPlay (ironSource) as our ad mediation service to manage and serve advertisements within the Apps.

LevelPlay may route advertising requests to third-party advertising networks, which may include providers such as ironSource Ads, Unity Ads, Google AdMob, and Google Ad Manager. These providers may process device identifiers, usage data, and advertising-related information in order to deliver, measure, and optimize advertisements, as well as to prevent fraud and abuse.

We only integrate advertising partners that support appropriate age classification and child safety or content restriction mechanisms where required. In Apps that are directed to children or may be used by children, we configure advertising settings and rely on providers that support non-personalized or age-appropriate advertising in compliance with applicable laws, regulations, and platform policies.

Advertising content is controlled by third-party providers and may be based on general usage information, device information, or contextual signals, depending on your device settings and consent preferences.

We do not control the content of advertisements served by third-party providers and are not responsible for the products, services, websites, or other materials made available through such advertisements.

Third-party advertising networks may use their own cookies, identifiers, or similar tracking technologies to collect information in accordance with their own privacy policies. We do not have control over, and are not responsible for, how these third parties collect, use, or process data once it has been transmitted to them. We encourage you to review the privacy policies of these third-party providers for more information about their practices.

6.2.6 Data & SDK Reliance

The Mobile Applications rely on third-party software development kits (“SDKs”) and backend services to provide core functionality and to ensure proper operation, stability, analytics, authentication, cloud saving, crash reporting, and advertising.

These may include services such as Firebase (including Authentication, Analytics, Crashlytics, Cloud Messaging, and Remote Config), platform services provided by Apple and Google, and advertising or mediation SDKs such as LevelPlay and its partner networks.

By using the Apps, you acknowledge that limited technical, usage, and diagnostic data may be transmitted to and processed by these third-party services as necessary for the operation of the Apps. Such processing is governed by the respective third parties’ terms and privacy policies.

6.2.7 Platform Dependency

The Mobile Applications depend on third-party platform providers, including Apple (iOS) and Google (Android), as well as their associated services such as app distribution, authentication, in-app purchases, cloud saving, and system-level APIs.

We do not control and are not responsible for the availability, performance, or continued operation of these platform services. Temporary or permanent interruptions, changes, or failures of such services may affect the functionality or availability of the Apps.

To the maximum extent permitted by law, we shall not be liable for any loss, damage, or unavailability of features resulting from issues caused by platform providers or other third-party services outside our reasonable control.

6.3 Desktop & Console Applications

At this time, we do not offer or operate any desktop or console applications.

If we release desktop or console applications in the future, such services will be added to these Terms and may be subject to additional or separate terms specific to the relevant platform (including but not limited to Steam, Epic Games Store, PlayStation, Xbox, or Nintendo platforms), as well as the applicable platform provider’s terms and policies.

Any such future updates will be reflected by an update to these Terms, and the “Desktop & Console Applications” section will be revised accordingly.

Until such time, this section is provided for informational purposes only and does not create any rights or obligations relating to desktop or console services.

7. Intellectual Property

All rights, title, and interest in and to the Services, including but not limited to software, code, features, functionality, graphics, designs, text, audio, visual elements, and other materials, are owned by or licensed to Dragon Arts s.r.o. and are protected by applicable intellectual property laws.

Except for the limited license expressly granted under the “License to Use Our Services” section, no ownership or intellectual property rights are transferred to you.

All trademarks, service marks, logos, and trade names displayed in the Services are the property of Dragon Arts s.r.o. or their respective owners and may not be used without permission.

Nothing in these Terms grants you any right to use our branding or intellectual property except as expressly permitted.

8. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.

To the fullest extent permitted by applicable law, we disclaim all warranties, representations, and conditions of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Services will be uninterrupted, error-free, or available at all times, nor that any defects or issues will be corrected.

We do not warrant the accuracy, reliability, or availability of any content, information, or outputs provided through the Services.

You acknowledge that the Services may depend on third-party platforms, services, or infrastructure, and that their availability or performance may affect the operation of the Services. We are not responsible for any interruptions, delays, or failures caused by factors outside our reasonable control.

Your use of the Services is at your own risk.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Dragon Arts s.r.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses arising out of or in connection with your use of or inability to use the Services.

This includes, without limitation, damages resulting from:

• interruptions, delays, or unavailability of the Services
• errors, bugs, or inaccuracies within the Services
• loss of data, including gameplay progress or user-generated content
• issues arising from third-party services or external systems
• unauthorized access to or alteration of your data, to the extent such events are beyond our reasonable control

To the maximum extent permitted by applicable law, our total liability for any claims arising out of or relating to the Services shall not exceed the amount you have paid to us for the use of the Services, or if you have not made any payments, zero.

Nothing in these Terms shall limit or exclude liability where such limitation or exclusion is not permitted under applicable law.

10. Termination

You may stop using the Services at any time by discontinuing access to the Services and, where applicable, deleting your account through the available in-app functionality.

We reserve the right to suspend, restrict, or permanently terminate your access to the Services, at our sole discretion, with or without notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent, abusive, or unlawful activity, or otherwise acted in a manner that may harm the Services, other users, or third parties.

We may also suspend or terminate access to the Services where required to comply with legal obligations, applicable platform requirements, or requests from competent authorities.

Upon termination, your right to access and use the Services will immediately cease. Depending on the circumstances, you may lose access to your account, progress, or any data associated with your use of the Services.

We may retain certain information where necessary for legitimate business purposes, including security, fraud prevention, compliance with legal obligations, or operational requirements.

Termination of your access does not affect any rights or obligations that accrued prior to termination, nor any provisions of these Terms which by their nature are intended to survive termination.

11. Assignment

We may assign, transfer, or delegate our rights and obligations under these Terms, in whole or in part, at any time without notice or consent. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section shall be null and void.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict of law provisions.

You agree that any legal disputes arising from or related to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts of the Slovak Republic, unless otherwise required by applicable mandatory consumer protection laws in your country of residence.

13. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms or policies expressly referenced herein, constitute the entire agreement between you and Dragon Arts s.r.o. regarding the use of the Services.

They supersede and replace any prior or contemporaneous agreements, communications, representations, or understandings, whether written or oral, relating to the Services.

You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these Terms when agreeing to use the Services.

14. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

15. Changes

We may update or modify these Terms from time to time to reflect changes in our Services, features, technologies, legal requirements, or for other operational reasons.

When we make changes, we will update the “Last updated” date at the top of these Terms. In some cases, we may also provide additional notice within the Services or through other communication channels if the changes are significant.

By continuing to access or use the Services after any changes become effective, you agree to be bound by the updated Terms. If you do not agree to the revised Terms, you must stop using the Services.

16. Contact Us

If you have any questions about these Terms or the Services, you can contact us at:

contact@dragonarts.sk